How Do You Deal With Delivery Problems?

Have you had any recent issues with product delivery?

Delivery problems are a common issue for companies, which have increased in recent years. How do you handle these challenges? Not getting the right products at the right time, can significantly affect customer satisfaction and operational efficiency.

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There are several ways to address these challenges. One of them is collaborating with reliable third-party providers and seeking alternatives when there are delivery problems. A great example I came across is that of KraveBeauty.

Due to the sudden unavailability of a key ingredient for its products, KraveBeauty changed its approach and realigned its ingredient sourcing. The company is now working directly with a farm in Indonesia to ensure the sustainable and ethical sourcing of a key ingredient for its products. This initiative aims to improve working conditions, increase the wages of women producers, and contribute to climate resilience; https://www.happi.com/contents/view_breaking-news/2023-11-14/kravebeauty-works-to-lsquo-revolutionize-rsquo-its-499645/

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Andrea Fimian is a dedicated Inclusive Sourcing Leader based in Zurich, Switzerland. She is the owner and founder of fips consulting, a Supply Chain consulting firm with core competencies in Supplier Diversity /Inclusive and Responsible Sourcing. Andrea spent over a decade in supply chain at IBM where she also led and developed the Supplier Diversity & Inclusion 1st Tier program for EMEA and the Global 2nd Tier program for several years.

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